Terms & Conditions

1. About Elizations

  • Elizations headquarter is located in Malmö, Sweden.

  • If you need to contact us, send an e-mail to ehilding@elizations.se with your inquiry and contact information. We will come back to you soon.

  • All of our pieces are made by hand and need to be handled with care due to their handmade nature. Please follow the guide on how to take care of your garments. You can find it in "Care guide" (https://elizations.se/care-guide) or on the card following with your order. 

2. After a purchase

  • When you have placed your order and your payment is authorised, an order confirmation will be sent to your e-mail address. In this e-mail you will find all the details about products, prices, invoice and delivery address.

  • If something is incorrect in the order confirmation please contact us immediately via e-mail to ehilding@elizations.se so we can fix it before the order is dispatched. Once the order is shipped, we will not be responsible for lost packages due to address error and it will not be eligible for replacement nor refund. However if the package gets returned and received by us, we can re-ship it with an additional shipping fee. 

  • If your package goes missing, we will contact the shipping company for delivery information and do our best to help locate your package. We are not responsible for lost packages or errors made by the shipping company. Once the package is marked as delivered, we will not be responsible for it. 

3. Shipping

  • Our normal shipping time for orders within Sweden is 2-3 working days after dispatch, and 5-7 working days after dispatch for international orders. For international shipping, some countries and regions may require additional time for delivery due to regulations and custom clearance. Please leave your phone number in the order form for the local post office to get in contact with you regarding any delivery issue. Once the package is dispatched from Sweden, we will no longer have control over the delivery process and therefore are not responsible for any lost packages.

  • Be aware that orders placed on weekends will be sent earliest on Monday next day.

  • If the delivery is late (without us notifying you about a delay), please contact us via e-mail to ehilding@elizations.se.

  • INTERNATIONAL SHIPPING: Duties and taxes are NOT included in the final price at checkout and will not be covered by Elizations. Please refer to your local courier for rates and details. 

4. Prices

  • All prices in the shop are in EUR and all include 25% VAT. For countries outside of EU, price will be adjusted at check out (without VAT).

  • Foreign tax and duties: Applicable foreign tax and duties are not included in the final price at checkout. It will be collected upon arrival in your country's required rate and currency. 

5. Right to return

  • We do not accept any returns due to the environmental cost. 

  • However, if the product is defect and we approve it, refunds will be issued back to your credit card account. It usually takes 7 business days but it can vary depending on the bank and the process time in your country.   

       

      5.1  When returning a defect item:

  • You have to inform us that you want to return an item. The message must be sent to ehilding@elizations.se, and include your name, address, e-mail address, order number and which products you wish to return.

  • You must immediately and latest within 14 days after sending the e-mail return the products to us.

  • The products must be in the exact same condition as they were when you received them. Therefore they must be packed carefully in the original packaging.  

  • We take the right to not fully refund the original amount if the product’s condition is used.  


       5.2 Returns do not apply on: 

  • We do not accept returns on products that are in the same condition as described in the product description. Please read the garment measurements before ordering, to make sure it fits. 

  • We do not accept returns on custom orders that were specially made for you.

  • Work that has been finished on which you expressively agreed that no return would be possible when the work has begun.

6. Complaints

  • We control all of our products before they are sent to you. If the product has defects when you receive it, we will, under the consumer protection legislation fix the problem without any extra cost.

  • The complaint must be sent immediately after the defect has been noticed.

    6.1 How do you proceed with a complaint?

  • Possible mistakes and defects must always be reported in a complaint e-mail sent to ehilding@elizations.se where you give the following informations: name, address, e-mail, order number and a description of the defect.

  • If we do not succeed in fixing the mistake or deliver a similar product, you will have a total refund as the consumer protection legislation dictates. We stand for the shipping price for the return when the complaint is accepted.

  • We reserve the right to refuse a complaint if the product is not defect. For complaints we follow the ”General Complaint Committee”s recommendations.

7. Limitation of liability

  • We do not take responsibility in indirect injuries that can occur because of the product.

  • We do not take responsibility for delays/lost packages due to situations outside of our company’s actions (Force Majeure). These situations can be for example, working conflicts, fire, war, government decisions, limited or cancelled delivery from the shipping company.

  • Furthermore we do not take responsibility for possible changes on the products by the shipping company or other factors outside of our control.  

8. Product information

  • We reserve the right for possible printing/writing/spelling mistakes and a sold out stock. We do not guarantee that the pictures are exactly representative of the product as a color difference can occur depending on the screen, quality of the picture and pixels. We always do our best to present our products as representative as possible.

9. Information about cookies

  • According to the law about electronical information, visitors on a website should be informed that cookies are used for a reason of integrity. The information in the cookies is possible to use in order to follow a users surfing. A cookie is a little text file that the website you visit demands to save on your computer to get access to different functions. It is possible to adjust your websearcher so that it refuses the cookies automatically.

10. Personal data

  • By buying at Elizations you accept our data safety policy and us handling your personal data. We care for your personal integrity and do not store more data than needed to handle your order. We never sell or give out your personal data to a third part without a juridical ground.

  • Elizations is responsible for the handle of personal data that you have given to us as a customer. Your personal data is managed by us to be able to handle your order and in some occasions where you have subscribed to a newsletter or a campaign sale – in order to adjust the marketing to your personal needs.

  • Information below is a summary of how we according to the law (GDPR) store and handle your information.


11.What is personal data ?

  • Personal data is all information that directly or indirectly can be associated to a physical person.

      11.1 What information do we store ?

  • To be able to handle your order and answer your questions related to the order (contact service), we store your first and last names, adress, phone number, e-mail adress, ip-adress and purchase record. 

  • Your personal data is stored as long as we have a lawful right to handle your data.

     11.2 Legal basis

  • In accordance to a purchase your personal data is handled to fulfill the purchase with you.
    Marketing, campaigns and similar sendings are only used after your consent.

     11.3 What information is shared and for what purpose ?
             11.3.1 Payment provider

  • By making an order, information is shared with our payment provider. Your first- and lastnames. adress, e-mail address and phone number are stored. Information is saved in order to proceed with the payment and to protect both parties against fraud.
    The payment providers that we use are: Mastercard, Visa, American Express.

            11.3.2 Shipping company

  • To be able to deliver your orders and close our deal we have to share specific information with the shipping company we work with. Your firstname, lastname, address for delivery and phone number in some cases are shared with the shipping company. The shipping company we work with is Postnord.

            11.3.3 Newsletter

  • If you have chosen to subscribe in our newsletter your firstname, lastname and e-mail adress will be shared with our newsletter provider. This is to keep you updated with information and campaigns with the purpose of marketing.

       11.4 The right of access 

  • You have the right to get access to all the information we have about you. The information is delivered to you by email in a legible form.

      11.5 Right to rectification

  •  You have the right to ask us to update wrong information or complete information that is missing.

      11.6 The right to be forgotten

  • You can whenever you want ask us to delete the information we have about you. There are a few exceptions to the right to be deleted, like for example if it is to be retained because we have to fulfill a legal obligation.

      11.7 Responsible for data and protection

  • Elizations is responsible for storage and handle of personal data in the webshop and makes sure that the rules are followed.

      11.8 This is how we protect your personal information

  • We use industry standards like SSL/TLS and one-way hash-algorithms to store, handle and communicate private information like for example personal data and passwords in a safe/secure way.
    We use a swedish platform, Quickbutik, that is driven by Quickbutik AB, with its headquarters in Helsingborg, Sweden.

12. Amendments to the General Terms and Conditions 

  • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

13. Dispute and choice of law

  • In the event that dispute can not be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr.

  • In the event of a dispute, we follow decisions from ARN or the corresponding Dispute Settlement Body.

  • Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

 

By purchasing from Elizations, you are agreeing to the terms listed above. 

 

Contact us: 

send an e-mail to ehilding@elizations.se